Delivery Policy

• Pickup from the café at Lavington Mall, James Gichuru Road, Nairobi, Kenya, during opening hours (Mon to Sat 7:15 am to 7 pm · Sun 9 am to 5 pm).
• Delivery within Nairobi by rider.
• Delivery outside Nairobi by courier or a bus parcel service to the nearest town or office.

We do not ship outside Kenya at the moment.

The delivery fee depends on where you are and the size of the order. We tell you the exact fee when we confirm your order, and you pay it together with the order. Pickup is free.

We usually dispatch paid orders within 1 to 2 working days, as we pack coffee close to roasting. After dispatch, Nairobi deliveries usually arrive the same or next day, and deliveries outside Nairobi usually take 1 to 3 working days, depending on the courier.

These are estimates. We will tell you if your order is going to be late. If it arrives more than 7 days after the date we gave you, you can cancel and we will refund what you paid for anything not yet delivered.

We will tell you when your order is ready. Bring your order reference. Someone else can collect for you if they give us the reference and your name.

We hold orders for 14 days. If an order is not collected in that time and we cannot reach you, we may cancel it and refund your payment less any costs we have already incurred, such as grinding to order.

Please give a full address with a landmark, and make sure someone is available on the phone number you gave us. Our rider may ask for your order reference before handing over.

If we cannot reach you after two attempts, the order comes back to the café and we will arrange a new delivery with you. A second delivery fee may apply. The same applies if the address you gave was wrong or incomplete.

For deliveries outside Nairobi, we send you the courier's waybill or tracking details. Please collect the parcel within the courier's collection period, as some couriers charge for storage.

The order is our responsibility until it reaches you or you collect it. Please check it when it arrives. If anything is damaged, missing or wrong, tell us within 48 hours with your order reference and a photo, and we will replace it or refund you in line with our Refund and Returns Policy.

Ownership of the goods passes to you once you have paid and the order has been delivered or collected.